A truly unimaginable experience. Booked a reservation weeks in advance for 8 am. I arrived at 8:00 and the location was closed. No joke. No employee arrived until almost 9:30. No manager on site, no repercussion for delaying us an hour and a half by not showing up to work on time. Employees name is Ethan. Ethan then informed me the car I reserved had never been delivered and there was no vehicle in its class on site. Literally could not believe my ears. Finally rented me a vehicle after 10 am, a VW Passat that WREAKED of marijuana and incense and was absolutely FILTHY. Ethan refused to give me the phantom managers name for “security reasons” and offered no remedy to a truly awful experience. If I didn’t absolutely need the car I would have refused it. Called the following day, no manager on site. Left my information. No call back. Called again the day after. Almost a week now, still no contact from site manager. Filed a formal complaint with Budget. Received a call back from them offering a measly $20/day refund after I drove 23 hours in a stinky pot soaked vehicle. Absolutely the worst experience I’ve ever had renting a vehicle, a direct reflection of THIS LOCATION on Leibert rd. DO NOT RENT HERE.
Fuel gauge didnt go all the way to full. Employee told me it's fine that is full. So I brought the car back with a full tank, gauge slightly below full, but it was as much gas as would fit. I even went back and spilled a gallon all over the ground. They still want to charge me since they say I didnt fill up. Lousy service, way to lose a loyal business customer Budget over a millimeter on the fuel gauge.
Horrible customer service at this location. Neither associate knew what they were doing.
Budget is the worst business I ever had to deal with. I made reservation on 4-28-17 I couldn't hear the guy and when I asked him to speak up he requested I hang up and call back. When I called budget this morning to let them know I was running behind the guy had no idea what reservation I was talking about but he was able to locate my reservation and was helpful correcting the first guys mistake of making the reservation for Manchester Ct instead of Hartford Ct I also asked for a week from Saturday to Saturday and he made the drop off date for Friday at 5. Then I go to pick up the car in Hartford and Anthony was the only person working there causeing everyone to wait and when I finally reached the counter he didn't care about my issue with the reservation he didn't refer me to customer service he swiped my debit card and said I wasn't approved for credit check but when I asked what the credit score requirement was he wouldn't tell me I walked out but returned to find out who I can ask about the credit score and he finally gave me a paper saying to call equifax witch I did and they said budget never ran my credit. I left and went to enterprise they put me in a car in less then 20 min with no problem and no reservation and for way less money. I will be calling corparate and letting them know how terrible there management is in Hartford Ct and making a complaint with consumer protection. Thank you for wasting my time!!!
Awesome place to rent vehicles great customer service, I will definitely go back again
Budget Car Rental is a US Car Rental based in Hartford, Connecticut. Budget Car Rental is located at 274 Leibert Rd, Hartford, CT 06120, USA.
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