I work in a town with very few good food options so I decided to try something new and order from the town over with this service. I didn't mind the extra money because they do need to pay a staff and gas. I was given an estimate of about 1 hour, seemed reasonable. I waited about 1 hour 45 min before I called to check on my order, the restaurant stated they made that meal over and hour ago so I called Waiter Wheels, the women that picked up told me they had a staff member quit, tonight was extra busy, the restaurants were extra slow etc. I told her I understood but that I didn't want a cold meal but she told me the driver was "right around the corner" so I waited another 10-15 min before the driver showed up. When the driver handed me the food, she complained to me about how she had to drive from her home 2 towns over to go to New Haven to pick up my food and then bring it to where I was. Um I thought that was your job? And I don't set your delivery routes sorry?..so yea most likely not a service I would use again. Also the food was cold, it was nearly $40 of cold gourmet food, it was shame.
I have had nothing but issues anytime this service has been involved. Normally I go through Eat24 and was told last time that the issue was not them, but Eat24, however when going directly through Waiter Wheels, it was also nothing but issues and ending up having to cancel my order. At this point whoever runs the website or company needs to make sure everything functions properly and gives the right information, because it is a bit ridiculous that orders can never be processed properly and people end up waiting over an hour to have to cancel their order anyway.
I have used them for years. They had this mediocre dispatcher/manager/co-owner named "Jason." He never understood customer service. He objected to me saying that their service sucked. Ordered a pizza from Harry's pizza and arrived limp and cold. Someone better assess the good of the franchise. I am going to start calling their restaurants. We site is down by the way. What's new....
They need better staff its a buffet not rocket science n wasnt impressed w their food either thumbs down
TERRIFYINGLY HORRIBLE SERVICE
The customer service number on the website will not answer my calls, the number that called my cell phone after I called the first time that the food was late will my answer my calls and my food was over an hour and a half late. The woman I spoke to called Plan B liars for telling me that my food was ready and waiting for me. Amy, the girl who brought my food had nothing to say about the fact that I called the restaurant and they told me my food was picked up far before It was delivered to me. She said her supervisor is DJ and that is the person who will not respond to my calls. My food is not just not warm but is very cold and now tastes bad. I will be leaving reviews of your service everywhere online and deterring future customers from using your delivery service. I demand a response and a refund. I will be telling all my friends about this horrible experience and will never use your services again. You should be ashamed to call yourself a business.
Waiter Wheels is a US Meal Delivery based in Hartford, Connecticut. Waiter Wheels is located at 593 Farmington Ave #1, Hartford, CT 06105, USA.
Please contact with Waiter Wheels using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Waiter Wheels opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Meal Delivery in Hartford