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The gentlemen at Counter 3 reqlly upsets me. I'm renewing my ID. He could have explain me that i have to fill out l-765 form and mail it to this address ( write the address for me) which will be very helpful. But instead he asked me to visit ucsis.gov site and search on my own. I asked him if i should mail it or not, He told me to just fill the form and look on my own. I went back today with my sick mother and he told me to mail it, which He could tell me on the first time i came. So i was calm and asked him where should i mail it, again He asked me to go on the web site and search on my own. I did the address is like 2 sentence which will not burden him if He could write it for me. It would take 40 sec to write and tell me that i should mail it, so that i dont have to come again qnd go through hard times. Anyway i appreciate they way the serurities trest us, they're way better than the person at the counter. Smh
One of the employees responsible for screening me and my belongings upon entry was exceptionally rude and had a cocky attitude representative of his young age. His attitude probably derived from the fact he was a government employee with greater authority than the non-citizens entering. This situation is similar to a foul police officer abusing his power.
-Im 16 :)
Officer Wright was disgustingly rude, unprofessional, and did not hold up her side of the job. VERY disappointed at the very most. Embarrassing service. 1 star.
Very professional, courteous and friendly staff/officers , fast processing and decent wait time.
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