Contacted the company's owner (Vilmar) in December 2019 and requested a quote to travel overseas. After depositing the requested amount of $2171 on 20/12/2019 to the owners PERSONAL account I was assured that we soon would get an itinerary. As the dates approached we checked if a possible re-scheduling of the trip was possible to find out the previous confirmed travel locating number had been canceled without us being aware of it! when contacting the agency we were assured that all would be worked out. This was prior of COVID and by then the airline and travel industries were still functioning normally. there were no reasons to have changed the already paid and confirmed trip as it stood. When the pandemic started we tried countless times to contact the agency by phone, text and Whatsapp and we got mislead to believe we would be refunded in 4 different instances. Last one was to take place on 08/10/2020. Dual standards, lying and stalling are many of this company's way to do business. BEWARE.
Link Travel Services is a US Travel Agency based in Hartford, Connecticut. Link Travel Services is located at 1839 Park St, Hartford, CT 06106, USA.
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