very bad experience at this place ... very poor service..we bought a mattress about 4 months ago. Bedbugs began to come out of the mattress above and when I opened it to check it and I had the surprise that it was only a dirty old mattress or they put a padding for it would not be noticed and a cover to make it happen like new .. when we complained to the manager said that it was our fault as they checked the goods when they came from the factory ... if you note that the Czechs ... several people told me that they are reputed to sell recycled things ... beware of what they buy
JACKIE PROVIDED GREAT CUSTOMER SERVICE. ANSWERED ALL MY QUESTIONS WITH FULL DETAIL. I WOULD RECOMMEND THIS PLACE TO A FRIEND.
Purchase a sectional back on 2014. We got the 5 year warranty. About 3 weeks ago I called the company in regards to some wear and tear. I was advised to please email and submitt pictures. I did as I was told within minutes of the phone call. Waited a couple of days and sent another email requesting status of my original email. No response. Decided to call and check in once again. I was told that I would get a credit % based on how long I had the couches. Not once was I told during the original point of sale about this disclosure. But okay I decided to wait and hear what the company had to offer. I was told I would get a call back the next day. No call the next day. I once again called. This time I was told that the person in charge was out sick but as soon as he comes in tomorrow I will get a call. Once again NO CALL! So I once again called. This time I was told the system were down..(really). This is when I reach my point. Till this point I have been nice and understanding. Decided to go personally to the store and demand to speak to a manager. Still haven't spoken to the manager. The lady at the desk printed my paper work and FINALLY gave it to the manager and was told for the 4th time someone would call me. Nope!! I called again. Now they need me to email them manufacturer number. Which I did!! I have never dealt with a more horrible customer service. I have reported then to the BBB dept. All I ever wanted was a response when I was told I would get one. Not the run around. I wouldn't recommend this place to no-one.
I went in for a mattress was told it was in the warehouse I could pick it up anytime I go to pick it up and find out I was lied too. My order was never placed and was told I had to wait a week for my order on Wed. I call to make sure my order is there I'm told Thurs instead I try speaking with a manager they won't put them on their customer service personnel hang up on u whenever u try to get info about what exactly is going on. Your told "I got u free delivery what more do u want" I'm sorry but if I'm told my merchandise will be available I would like my merchandise. Finally u accept to wait til the next day and expect delivery but when u call to get ur delivery time ur told not today tomorrow smh. I would NEVER recommend these people to anyone.
on arrival , Enid was very helpful with making sure i got exactly what i wanted. very kind and upbeat attitude. during the pay process mike kept me informed on the process for financing. he even charged my phone for me. great store will return to do business
Ikasa Furniture Mattress is a US Furniture Store based in Hartford, Connecticut. Ikasa Furniture Mattress is located at 1200 Park Street, Pope Plaza Shopping Center, Hartford, CT 06106, USA.
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